1. Information We Collect

We only collect personal information that you voluntarily provide to us through our website contact forms, quote request forms, or direct email communication.

• Contact Information: Your full name, email address, and phone number.
• Inquiry & Shipment Details: Information regarding the specific services you are interested in (e.g., auto transport, drayage, or parcel delivery). This includes vehicle details (make, model, year) and pickup/delivery locations required to calculate and provide an accurate quote.
• Technical & Usage Data: Standard web server logs, IP addresses, browser types, and usage information collected automatically through cookies to help us analyze website traffic and improve browsing performance.

2. How We Use Your Information

We use the information we collect strictly for legitimate business and operational purposes, including:

• Responding to Inquiries: Delivering the quotes, estimates, or information you request through our website forms.
• Service Coordination: Facilitating, scheduling, and executing transportation services if you choose to contract with us.
• Communication: Following up on open inquiries and providing status updates regarding your active shipments.
• Website Improvement: Monitoring user navigation and website performance to improve user experience.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data under the following limited circumstances:

• Logistics & Carrier Partners: We share necessary shipment details (such as pickup/delivery locations and vehicle specifications) with third-party carriers, drivers, or logistics partners solely as required to fulfill the transport services you request.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or to comply with transport regulations and valid requests from government or law enforcement authorities.

4. Online Payments

Please note that https://optixtrace.com/ does not process online payments or collect sensitive financial data (such as credit card or bank account numbers) directly through the website. All billing, payment processing, and financial transactions are handled offline or through separate, secure invoicing methods.

5. Data Security

We implement industry-standard technical and organizational security measures, including SSL (Secure Sockets Layer) encryption, to safeguard the transmission of personal information submitted through our website. While we take reasonable precautions to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, manage our business relationship, settle accounts, or comply with applicable legal, tax, and regulatory record-keeping requirements.

7. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct any inaccurate or incomplete information.
• Deletion: Request that we erase your personal and contact information from our active records.

To exercise any of these rights, please reach out to us using the contact details provided below.

8. Cookie Policy

Our website utilizes "cookies" and similar tracking technologies to enhance your browsing experience and collect standard analytical data. You can adjust your web browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may cause some features of our site to function improperly.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.